Our business hours are 9:30 a.m. - 4:00 p.m. ET, Monday through Friday.
Orders are typically filled within three business days of order receipt. However, during high volume periods, orders may take longer to process and ship. When we have not recently run a sale, orders may ship within 24 hours of receipt, but we beg your patience as our warehouse processes, pulls, and packs your order.
Currently, we are offering FREE SHIPPING on domestic orders which have a product total of $50+, after discounts have been applied. Shipping method will be via US Postal Priority Mail.
PLEASE BE PATIENT DURING THE HOLIDAYS AND DURING WINTER WEATHER CONDITIONS FOR THE NORTHEAST. We post closing announcements on our Facebook page at: https://www.facebook.com/makeupartistschoice
Additionally... We often have our products featured on national television and when demand is high, it will take us a bit longer to get your order shipped.
Domestic clients are offered the following shipping options:
We offer all domestic clients the option of signing for US Postal deliveries at no charge. Please note in the customer comments during checkout if you wish to sign for your delivery.
If the package shows a confirmed delivery to the shipping address you provided, and you did not select to sign for the package. we will not be responsible for theft, US Postal Service errors, or other losses. All clients receive an email, listing your shipping information, at the time the shipping label is created.
In cases where your package is unclaimed and rerouted back to us, you are responsible for reshipping charges. If you are unwilling to pay for a reshipment, the products will be returned to our inventory and your credit card will be credited, minus the shipping fees of the original shipment. A restocking fee will also be assessed.
*Please be sure to report any order issues/damages within 48 hours of order receipt so that we can take care of you in a timely manner.
DAMAGED SHIPMENTS:
If your shipment was damaged in transit please do the following:
We will need the above items in order to file a claim with the shipping company used.
International Shipments... Shipping options include:
Due to changes in VAT TAX laws we are no longer shipping to the UK nor countries located in the EU.
Below is a link for international exchange rates:
http://www.x-rates.com/calculator.html
Orders received after 11 a.m. on Fridays, Eastern Time, will be processed the following business day (Monday).
PLEASE NOTE: BROKERAGE FEES, DUTIES AND/OR TAXES MAY BE ASSESSED BY YOUR COUNTRY. WE HAVE NO CONTROL OVER THESE FEES, NOR ARE WE ABLE TO COMPUTE THEM.
YOUR ORDER DOES *NOT* INCLUDE FEES OR BROKERAGE COSTS THAT MAY BE ASSESSED IN YOUR COUNTRY.
PLEASE CHECK WITH YOUR CUSTOMS OFFICIALS TO DETERMINE WHAT YOUR FEES MAY BE PRIOR TO PURCHASING.
