Business Hours

Our business hours are:

Monday – Friday: 9:30 a.m. – 4:00 p.m. (Eastern Time)

Orders are processed during business hours only.

Order Processing Time

Orders are typically processed within three (3) business days of receipt.

• During high-volume periods, processing may take longer.
• When order volume is low, orders may ship within 24 hours.
• We appreciate your patience as our warehouse processes and prepares your order.

Orders received after 11:00 a.m. ET on Fridays will be processed the following business day (Monday).

Free Domestic Shipping

We currently offer FREE SHIPPING on domestic orders with a product total of $50 or more (after discounts are applied).

• Free shipping is sent via US Postal Priority Mail.

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Holiday & High-Demand Delays

Please allow additional time for delivery:

• During holidays
• During winter weather conditions in the Northeast
• When products are featured on national television or demand is unusually high

Store closure announcements are posted on our Facebook page:
https://www.facebook.com/makeupartistschoice

Domestic Shipping Options

Domestic customers may choose from the following shipping methods:

• USPS Ground Advantage
• USPS Priority Mail
• UPS Ground and Expedited Delivery options

Customers may request signature confirmation for USPS deliveries at no additional charge by noting this request during checkout.

Important:
If you require guaranteed delivery by a specific date, please select a UPS shipping option, as USPS does not provide guaranteed delivery dates.

Lost or Stolen Packages

If tracking shows confirmed delivery to the shipping address provided and signature confirmation was not requested:

• We are not responsible for theft, carrier errors, or lost packages.
• Customers receive a shipping confirmation email with tracking details when the shipping label is created.
  
  

Unclaimed or Undeliverable Packages

If a package is returned to us due to:

• Unclaimed shipment
• Insufficient address
• Unknown addressee

You will be responsible for reshipping charges.

If reshipment is declined:

• The product will be returned to inventory.
• Your original payment method will be refunded minus shipping fees.
• A restocking fee may apply.

If a package is refused and returned, shipping fees will be deducted from your refund.

Damaged Shipments or Order Issues

Please report any order issues or damages within 48 hours of delivery.

For damaged shipments, email:

• Photo of damaged packaging
• Photo of damaged product
• Order number

Send to: info@makeupartistschoice.com

International Shipping

Availability

Due to changes in VAT tax laws, we currently do not ship to the United Kingdom or countries in the European Union.

International Shipping Options

• USPS Priority Mail International
• USPS First Class Mail International
• Canadian orders ship via UPS Standard during Canada Post service disruptions

Exchange rate reference: http://www.x-rates.com/calculator.html

Customs, Duties, and Taxes

International orders may be subject to:

• Brokerage fees
• Import duties
• Taxes

These charges:

• Are determined by your country
• Are not included in your order total
• Are not controlled by us

Please check with your local customs office before placing your order.

Shipping Fees

Shipping charges are non-refundable unless otherwise required by law.